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I tried to sync my data but it was not successful, what should I do?

- Press the syncing button on the top right hand of the mobile app

- Press the RED button on your ZeBracelet2  to light up the display

- Make sure ZeBracelet2  display in turned on to ensure successful synchronization of data
 
TIPS:  If you still experience some problems:

- make sure you have Wifi / 3g network

- reset your mobile device

- if you are using an iPhone, double press the Home Button and remove the window corresponding to ZeBracelet2 App

Send an email to support@mykronoz.com indicating:

-Your ZeBracelet2 S/N number (that you can find on the back of the packaging box

-Your ZeBracelet2 D/N number (that you can find in the Help section of your app or on the bottom right side of the homepage of our PC and MAC software)

-Your phone or tablet brand and model

-Its Android or IOS version

-Your IOS or Android App version

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