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I have successfully sign up and created an account, but when I try to pair my ZeWatch2, it says that it is already connected to another account. What can I do?

For privacy and security reasons, please send us a screenshot including the D/N number that appears below the error message.

This D/N number will allow us to track with which email address your MyKronoz device is connected, and if needed, to unpair it from this account.

[PC/ MAC users] The D/N number can be found on the bottom right-side of the Software welcome page

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